Event Name

Highlights of the events:

The Thane Small Scale Industries Association (TSSIA) and the Chamber of Small Industry Associations (COSIA), in collaboration with Knowledge Partner - Kohinoor Business School & Kohinoor Management School, successfully organized an insightful introductory session on "Client Relationship Management & Data Analysis using Excel” supported by Union Bank of India. The session, held on 15th February 2025 at TSSIA House, aimed to equip participants with industry-relevant expertise, benefiting MSMEs and professionals. The event attracted over 45 attendees, including industry leaders and entrepreneurs.

The session commenced with opening remarks by Mr. Chandrasekhar Shetty, Executive Committee Member of TSSIA, who highlighted the significance of Client Relationship Management (CRM) and its role in fostering business competitiveness. Mr. Vijay Joshi, Vice President of COSIA, then introduced the esteemed speakers.

v  Key Session Highlights

Ø  Session on Client Relationship Management (CRM)

Led by Prof. Devang Nandola, this session focused on essential CRM strategies and techniques to drive business growth and client engagement. Participants actively engaged in one-on-one training, exploring key benefits such as:

• Enhanced client retention and satisfaction
• Increased revenue and market understanding
• Stronger brand reputation and competitive advantage
• Improved problem resolution, employee morale, and productivity

Ø  Session on Data Analysis using Excel

The second session, conducted by Dr. Vaishali Pardeshi, Assistant Professor (IT & Systems) at Kohinoor Business School, provided valuable insights into data analysis using Microsoft Excel. The session covered practical applications of Excel tools and functions to enhance business efficiency and data-driven decision-making.

The seminar concluded with a vote of thanks by Mr. Nikhil Sule, Executive Committee Member of TSSIA, who expressed gratitude to the speakers for their insightful contributions and to the attendees for their enthusiastic participation.

The event proved to be an invaluable learning experience, empowering professionals with practical knowledge in client relationship management and data analysis.

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